Returns

Return or exchange an item - our 100% money back guarantee.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.

Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Delivery charges are only refundable where goods are faulty and a refund is made.

Our Returns address is:

Katys Playground, PO BOX 228 Hitchin Herts SG4 0WW

Sizing Chart
Lingerie Size UK Dress size Bust Cup Size Waist Hips
Small
8 - 10
32" - 34"
A - B
24" - 26"
34" - 36"
Medium
12 - 14
34" - 36"
B - C
26" - 28"
36" - 38"
Large
14 - 16
36" - 38"
C - D
28" - 32"
38" - 40"
XL
16 - 18
40" - 42"
D - DD
34" - 36"
42" - 44"
XXL
20 - 22
44" - 46"
DD - E
38" - 40"
46" - 48"
XXXL
22 - 24
46" - 48"
DD - E
40" - 42"
48" - 50"
One size
8 - 12
32" - 38"
B - C
24" - 32"
34" - 40"
S / M
8 - 10
M / L
12-14
L / XL
16-18        
1XL - 2 XL
16-18        
3XL - 4 XL
20-22
Mens Size Waist
Small
28 -30
Medium
32 - 34
Large
36 - 38
XL
38 - 40
Passion Mens Size
S/M L/XL XXL/XXL
Chest 92-104 104-116 116-128
Waist 80-92 92-104 104-116
Passion Lingerie Size UK Dress size Growth Bust Waist Hips
S / M 8 - 12 158 - 164 cm A - C 60 - 72 cm 88 - 100 cm
L / XL 12 - 16 164 - 170 cm B - D 72 - 84 cm 100 - 112 cm
XXL / XXXL 16 - 22 170 - 172 cm C - E 84 - 96 cm 112 - 124 cm
Cotelli Collection Lingerie Size UK Dress size
70 b/s 32B
75 b/s 34B
75 c/m 34C
80 c/m 36C
80c/l 36C
85d/l 36D